Pre-Trip Photo and Lockbox Instructions

Within 24 hours of your trip, due to the contactless delivery, Turo requires you to upload two photos to the "Trip Photo's" link in the app.

The first photo needs to be of you driver's license, the second, a selfie of you holding the license, as readable as you can get it in the selfie.

Once those are uploaded, and reviewed, then the Lock box code can be messaged to you.


  1. Pull the black lever down to clear the lock box

  2. Type in the code

  3. Pull the silver lever down to open the lock box. The key will be in a faraday signal blocking pouch if you are a guest in the 230i, Z4, or Mustang. The Q7 does not need it.

When you return the vehicle:

Reverse the process:

  1. Remove your items from the vehicle

  2. Place the open lockbox on the window and shut the doors.

  3. Lock the vehicle with the key.

  4. Put the key in the Faraday pouch.

  5. Put the pouch in the lockbox.

  6. Type in the code, pull the silver lever, close the lockbox.

  7. Ensure that the doors of the car are locked, and the lockbox is closed and secure.